Effective Date: [October 7, 2026]

NexFixIT ("NexFixIT," "we," "us," or "our") is a managed IT services provider serving Columbus and Cleveland, Ohio. This Privacy Policy explains how we collect, use, and protect your information when you visit nexfixit.com (the "Site"), contact us, use our services, or receive text messages from us.

1. Information We Collect

Information you provide to us:

• Name, company name, job title

• Email address, phone number (including mobile number), and mailing address

• Information you submit through contact forms, consultation requests, support tickets, phone calls, chat, or email

• Billing and payment information (processed by our third-party payment processors)

Information collected automatically:

• IP address, browser type, device type, and operating system

• Pages visited, time on Site, and referring URLs

• Cookies and similar technologies (see Section 6)

Information collected while providing services: When we provide managed IT, helpdesk, monitoring, backup, or infrastructure services, we may access systems and data belonging to our clients. We handle that data only as needed to deliver the services and according to our service agreements with those clients.

Phone calls: Calls to NexFixIT may be answered by an automated virtual assistant and may be recorded or transcribed for quality, training, and service purposes.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide consultations

• Deliver, support, and improve our IT services

• Create and manage support tickets

• Send service notifications, appointment reminders, and ticket updates

• Send text messages you have agreed to receive (see Section 4)

• Process payments and manage accounts

• Maintain the security of our Site and services

• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information.

We may share information only with:

• Service providers who help us operate our business (for example: hosting, ticketing, phone and messaging platforms, payment processing), who are required to protect your information and use it only on our behalf

• Legal authorities when required by law, subpoena, or to protect our rights, property, or safety

• A successor business in connection with a merger, acquisition, or sale of assets

4. SMS / Text Messaging

If you opt in to receive text messages from NexFixIT, we will use your mobile number to send messages such as support ticket updates, appointment reminders, and service notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing with subcontractors in support services, such as customer service or message delivery providers, is permitted only as needed to deliver messages to you.

Consent to receive text messages is not a condition of purchase.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption, access controls, and monitoring. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We will never ask you to share passwords, MFA codes, or full payment card numbers by phone, text, or email.

6. Cookies

Our Site uses cookies and similar technologies to operate the Site, remember preferences, and understand how visitors use it. You can control cookies through your browser settings. Disabling cookies may affect parts of the Site.

7. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, to fulfill our contracts, or as required by law.

8. Your Choices and Rights

You may:

• Request access to, correction of, or deletion of your personal information

• Opt out of marketing emails using the unsubscribe link

• Opt out of text messages by replying STOP

To make a request, contact us using the information below. Depending on where you live, you may have additional rights under applicable law.

9. Children's Privacy

Our Site and services are intended for businesses and are not directed to children under 13. We do not knowingly collect information from children.

10. Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date.

12. Contact Us

NexFixIT Email: Sales@Nexfixit.com Columbus: (614) 591-8577 Cleveland: (440) 852-5484